Fulfillment Policy for Noren, Nordling, and Associates
1. Overview
This Fulfillment Policy outlines the process for delivering our professional services, verifying client identity (when necessary), and ensuring compliance with legal and regulatory obligations. Our objective is to provide accurate, timely, and secure services while protecting against fraudulent activity and ensuring adherence to applicable laws.
2. Service Fulfillment Process
Engagement Confirmation:
Upon engagement, clients will receive an email or engagement letter confirming the scope of services, fees, and estimated timelines for service completion.
Processing Time: The time required to complete services varies based on the complexity and scope of the engagement. Typical timelines will be outlined in the engagement letter, and updates will be provided throughout the process.
Delivery of Services: Completed deliverables, such as financial statements, tax returns, or advisory reports, will be provided via secure email, client portal, or other agreed-upon methods.
Processing Time: The time required to complete services varies based on the complexity and scope of the engagement. Typical timelines will be outlined in the engagement letter, and updates will be provided throughout the process.
Delivery of Services: Completed deliverables, such as financial statements, tax returns, or advisory reports, will be provided via secure email, client portal, or other agreed-upon methods.
3. Verification Requirements
To comply with legal and financial regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements, we may request additional documentation to verify client identity.
When Verification is Required: High-value service engagements. Suspicious activity flagged during onboarding or payment. Incomplete or mismatched information provided by the client. Regulatory or compliance requirements specific to certain services.
Types of Information Requested: Government-issued identification (e.g., passport, driver’s license). Proof of address (e.g., utility bill, bank statement). Business verification documents, such as Articles of Incorporation, EIN, or operating agreements (for business clients).
When Verification is Required: High-value service engagements. Suspicious activity flagged during onboarding or payment. Incomplete or mismatched information provided by the client. Regulatory or compliance requirements specific to certain services.
Types of Information Requested: Government-issued identification (e.g., passport, driver’s license). Proof of address (e.g., utility bill, bank statement). Business verification documents, such as Articles of Incorporation, EIN, or operating agreements (for business clients).
4. Client Responsibilities Accurate Information:
Clients are responsible for providing accurate and complete information during the engagement process.
Prompt Response: If additional documentation or verification is required, clients must respond promptly to avoid delays in service delivery.
Prompt Response: If additional documentation or verification is required, clients must respond promptly to avoid delays in service delivery.
5. Non-Compliance with Verification
Failure to provide the requested verification documents within the specified time frame may result in:
Suspension of services. Termination of the engagement. Refund of any payments received (subject to our refund policy). Restrictions on future engagements.
Suspension of services. Termination of the engagement. Refund of any payments received (subject to our refund policy). Restrictions on future engagements.
6. Fraud Prevention and Security
We are committed to maintaining the security and confidentiality of client information. Any fraudulent or suspicious activity will be reported to the appropriate authorities. We utilize industry-standard encryption, secure client portals, and other security measures to protect sensitive client data.
7. Refunds and Cancellations
Initial Payments:
All initial payments, including retainers or upfront fees, are non-refundable. These payments secure our services and cover administrative and preparatory work necessary to begin the engagement.
Final Payments: The remaining balance for services is due upon completion of the project or as outlined in the engagement letter. Once the final deliverables have been provided, no refunds will be issued.
Cancellations: Clients may cancel services before substantial work has commenced. In such cases, any refund will be at the sole discretion of the firm and limited to the portion of work not yet completed. Once significant progress has been made or final deliverables are prepared, cancellations will not be eligible for refunds.
Final Payments: The remaining balance for services is due upon completion of the project or as outlined in the engagement letter. Once the final deliverables have been provided, no refunds will be issued.
Cancellations: Clients may cancel services before substantial work has commenced. In such cases, any refund will be at the sole discretion of the firm and limited to the portion of work not yet completed. Once significant progress has been made or final deliverables are prepared, cancellations will not be eligible for refunds.
8. Compliance with Laws
This policy is designed to comply with applicable financial regulations, including but not limited to AML, KYC, and other professional standards required by regulatory bodies such as the IRS, state boards of accountancy, and other relevant authorities.
9. Updates to the Policy
We reserve the right to update this policy to reflect changes in legal requirements or business practices. Clients will be notified of significant changes through email or client portal announcements.
Customer Contact Information
For questions or concerns regarding this policy, please contact our office at.
For any further assistance, you can check Stripe’s Support Site.